RESERVATION TERMS & CONDITIONS
Terms & Conditions of Reservation
GENERAL CANCELLATION POLICY
Should there be any changes or in the event that you need to cancel your booking please let us know by contacting the hotel directly. We would advise that you take note of your unique cancellation confirmation number that you receive.
If your booking is made through a third party website you will have to contact that company directly to cancel or amend your booking as we here at the property would not be permitted to make any changes or cancellations to third party bookings.
Please ensure to always check your booking cancellation policy as non-refundable and non-transferable bookings cannot be changed, amended or cancelled by the hotel.
Photo ID will be required at the time of check-in. Guests who have guaranteed their reservations with a credit card will be asked for pre-authorisation on arrival (cardholder Photo ID required). Guests paying cash or debit card will be asked for full prepayment of the balance on arrival. A security deposit per apartment may also be required. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following inspection.
Cancellations and amendments are permitted for individual Reservations 1 to 6 nights long may be cancelled up to 4 pm the day prior to arrival. Reservations between 7 and 13 nights must be cancelled by 4 pm, 3 days prior to arrival and reservations of stays of 14 nights or more must be cancelled by 4 pm, 7 days prior to arrival. Equivalent notice periods are required for changes to bookings after you have checked-in. In the event of late cancellation or non-arrival, your credit card will be charged for one night's accommodation for each room reserved.
Advance Purchase & Prepaid Rates
For all Advance Purchase and Prepaid Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (e.g. champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
For group bookings of 5 rooms, a separate cancellation policy applies, please contact the hotel directly.
Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
Cancellation Following Non-Arrival
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8 am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.
RATE RULES & RESTRICTIONS
At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.
Guests who have guaranteed their reservations with a credit card will be asked for pre-authorisation on arrival. Guests paying cash or debit card will be asked for full prepayment of the balance on arrival and may be asked for a further deposit for charging facilities.
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.